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Owned and operated by Patio Charm, we are happy to assist with orders, product questions, or planning your perfect patio.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. You will receive a tracking number via email once your order ships so you can follow its journey to your door.
How can I track my order?
Once your patio furniture or accessory ships, we send a confirmation email with a tracking link. If you have not received it within 3 business days of placing your order, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different size or style?
We are happy to help coordinate an exchange within our 30-Day Returns window. Reach out to us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Start by measuring your deck, patio, or garden area to know the dimensions you are working with. Our product pages include detailed measurements for each set, and our team can offer guidance if you need help deciding between styles or materials.
Are your gazebos and pergolas difficult to assemble?
Each gazebo and pergola ships with detailed assembly instructions and all necessary hardware. Most customers complete setup with one or two helpers over a weekend, but feel free to contact us if you run into any questions during the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Most emails and messages are answered within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
If your purchase is not the right fit for your outdoor space, our return policy has you covered.
